AI solution
Support ticket triage
Sort, prioritise and draft replies to support tickets automatically.
Overview
How we help
AI reads incoming tickets, identifies intent and urgency, routes them to the right person and drafts replies for common questions, so your team responds faster and focuses on complex issues.
Process
How we deliver it
A clear, four-phase process. You always know what’s happening, what you’ll receive and what comes next.
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01Week 1
Map workflows
Find repetitive tasks worth automating.
You receive
- Workflow map
- Automation shortlist
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02Week 2
Design agents
Define rules, limits and human checkpoints.
You receive
- Agent rules
- Approval steps
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03Weeks 3–5
Connect systems
Integrate with store, CRM, helpdesk and inventory.
You receive
- Connected agents
- Test runs
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04Ongoing
Monitor
Logs, alerts and monthly tuning.
You receive
- Activity logs
- Time-saved report
Technology
Tools we use
We pick the right tools for your goals, budget and existing systems.
- OpenAI
- Claude
- LangChain
- n8n
- Zapier
- Python
- Zendesk
- Gorgias
Which helpdesks do you support?
Zendesk, Gorgias, Freshdesk, Help Scout and others via API.
Will replies be sent automatically?
Only if you choose. Most teams start with drafts that agents review.
Ready to put AI to work in your store?
Tell us where you are and where you want to be. We’ll reply within one working day with honest next steps.